FAQs

We've put together a list of some of the most commonly asked questions we receive from our players. Whether you're new to online casinos or a seasoned player, we hope you find these answers helpful.

How do I register for an account?

To register for an account, simply click on the 'Register' button on the homepage and follow the on-screen instructions. You will need to provide some basic personal information and choose a username and password.

What types of bonuses and promotions do you offer?

We offer a range of bonuses and promotions to our players, including welcome bonuses, free spins, cashback offers, and more. To stay up to date with our latest offers, be sure to check our promotions page regularly and sign up for our newsletter.

How do I make a deposit?

To make a deposit, log in to your account and click on the 'Deposit' button. You will then be prompted to select your preferred payment method and enter the amount you wish to deposit. Follow the on-screen instructions to complete your transaction.

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, e-wallets, bank transfers, and prepaid cards. The specific payment methods available to you may vary depending on your country of residence.

How long does it take for my deposit to be credited to my account?

Deposits are usually credited to your account instantly. However, the exact processing time may vary depending on the payment method you have chosen. Bank transfers and some e-wallets may take longer to process than credit/debit cards, for example.

How do I withdraw my winnings?

To withdraw your winnings, go to the 'Wallet' section of your account and select the 'Withdrawal' option. You will then be prompted to select your preferred withdrawal method and enter the amount you wish to withdraw. Follow the on-screen instructions to complete your transaction.

How long does it take to process my withdrawal request?

Withdrawal requests are typically processed within 24-48 hours. However, the exact processing time may vary depending on the withdrawal method you have chosen.

Are my personal and financial details secure?

Yes, we use state-of-the-art encryption technology to ensure that your personal and financial information is always kept secure and confidential.

How do I know if the games are fair?

All of our games are independently audited by third-party testing agencies to ensure that they are fair and random. Additionally, we use a random number generator to determine game outcomes, which ensures that the results are always unbiased and unpredictable.

What are the wagering requirements for bonuses?

Wagering requirements are conditions attached to bonuses that dictate how many times you must wager the bonus amount before you can withdraw any winnings. The specific wagering requirements may vary depending on the bonus, so be sure to check the terms and conditions for each offer.

What is responsible gambling and how do I practice it?

Responsible gambling means gambling in a way that is safe, sensible, and within your means. This includes setting a budget, taking regular breaks, and not chasing your losses. We offer a range of responsible gambling tools, such as deposit limits and self-exclusion options, to help you stay in control of your gambling.

What do I do if I have a problem or question?

If you have a problem or question, you can contact our customer support team via live chat, email, or phone. Our team is available 24/7 to assist you with any issues or queries you may have.

Still have questions?

If you have a question that isn't answered here, please don't hesitate to contact our customer support team